At Natilut, we understand that plans can change, and sometimes you may need to cancel an order. We aim to make the cancellation process as smooth and easy as possible for our customers. We have a clear and fair cancellation policy in place to help guide you through the process.
If you need to cancel an order, please email our customer service team at [email protected] as soon as possible. Include your order number and the reason for cancellation in your email. We process and ship orders quickly, so it’s important to contact us as soon as you can.
You can cancel an order at any time before it has been shipped. We will refund your payment in full to the original payment method used at the time of purchase. Refunds are usually processed within 6-13 business days, depending on your bank or credit card company.
If your order has already been shipped, you will need to return the item(s) for a refund. Please refer to our return policy for details on how to initiate a return. Shipping costs are non-refundable, and customers are responsible for the cost of return shipping.
Please note that we cannot cancel an order that has already been shipped. If you no longer want the items in your order, you can refuse delivery when it arrives. The package will be returned to us, and we will process a refund minus any shipping costs and a restocking fee of 10% of the product price.
In some cases, we may need to cancel an order due to stock availability or other unforeseen circumstances. If this happens, we will notify you as soon as possible and issue a full refund to the original payment method used at the time of purchase.
At Natilut, we want our customers to be happy with their purchases. If you have any questions or concerns about our cancellation policy, please contact us at [email protected]. We are always here to help and want to make sure that your shopping experience with us is a positive one.