At Natilut, we take pride in offering high-quality products and excellent customer service. We understand that sometimes customers may need to return items, and we want to make the process as easy as possible. Please read our Return & Refund Policies carefully before making a purchase.
Return Policy
We offer a 35-day return policy for most items. If for any reason you are not satisfied with your purchase, you may return the item(s) within 35 days of delivery for a refund. To initiate a return, please contact our customer service team at [email protected], and we will provide you with instructions on how to proceed.
Please note that the item(s) must be in their original condition and packaging, with all tags and labels attached. We reserve the right to refuse a return if the item(s) have been worn, washed, or altered in any way. Additionally, the following items cannot be returned:
- Gift cards
- Items marked as final sale
Return Shipping
You are responsible for the cost of return shipping. We recommend that you use a trackable shipping method and purchase shipping insurance to ensure that the item(s) are not lost or damaged during transit. We are not responsible for items that are lost or damaged during return shipping.
Refund Policy
Once we receive your returned item(s), we will inspect them to ensure that they are in their original condition and packaging. If the item(s) meet our return policy requirements, we will issue a refund to your original payment method. Please note that it may take 6-13 business days for the refund to appear on your account, depending on your financial institution.
Exchanges
We do not offer exchanges at this time. If you wish to exchange an item, you must return the original item(s) for a refund and place a new order for the desired item(s).
Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer service team at [email protected] within 7 days of delivery. We will provide you with instructions on how to return the item(s) for a replacement or refund.
Cancellations
If you wish to cancel your order, please contact our customer service team as soon as possible. If your order has not yet shipped, we will cancel the order and issue a full refund.
International Returns
If you are returning an item from outside the USA, please mark the package as “Returned Goods” to avoid any customs or duties fees. Failure to do so may result in additional charges, which will be deducted from your refund.
Please note that international customers are responsible for all return shipping costs and any additional customs or duties fees. We recommend that you use a trackable shipping method and purchase shipping insurance to ensure that the item(s) are not lost or damaged during transit. We are not responsible for items that are lost or damaged during return shipping.
Exceptions to the Return Policy
Some products may have different return policies. Please check the product page for details on the return policy for that specific product. Additionally, if the product you received was not the product you ordered or if the product was damaged during shipping, we will provide a pre-paid return shipping label.
Gift Cards
Gift cards cannot be returned or refunded.
Discounted Items
If an item is marked as discounted or on sale, it may be eligible for a refund. However, the refund will be for the discounted price, not the original price.
Late or Missing Refunds
If you have not received your refund after 13 business days, please contact our customer service team at [email protected]. We will investigate the issue and do our best to resolve it quickly.
In summary, at Natilut, we strive to provide our customers with the best possible shopping experience. We stand behind the quality of our products, and we want our customers to be completely satisfied with their purchases. Our return and refund policies are designed to be fair and transparent, and we encourage customers to read them carefully before making a purchase.
If you have any questions or concerns about our return and refund policies, please do not hesitate to contact our customer service team at [email protected]. We are always happy to assist you and ensure that you have a positive experience shopping at Natilut.
Thank you for choosing Natilut, and we look forward to serving you again in the future.